Technical Issues

Unfortunately, yes, because there is no way to start training or a test in the middle of a stage. It may be that you have a slow internet connection or that your computer is suffering from technical problems.  Please make sure you are using the most up to date version of Chrome, Firefox or Safari.

Currently SMART training is supported on Macintosh, Windows and Linux desktop operating systems. Most customers will also find that they can do their SMART training on an iPad and iPhone, or Android device.  Our training has been optimized for these devices but we advise users to sit comfortably at a desktop computer to aid in full concentration on the training tasks.  For a more casual training experience users shoudl look out for our app on the Apple App Store and on Google Play store.

SMART training will work fine even over slow internet connections. However, a stable and fast connection is preferable. An unstable connection may cause problems, because upon disconnection from SMART training you are moved back to the start of the training stage on which you are currently working. Please ensure that your internet connection is stable before you begin your SMART training.

SMART web-based training should work on any internet browser, it is optimized for FireFox, Safari, Chrome and is optimized for phones and tablets. If you are having technical problems we recommend that you use the latest version of Chrome, Safari or Firefox.